Problem Solving and 9 Steps (Aerospace Sector) IN COMPLIANCE WITH IAQG 9136

Code: C22

 

Objective and content: As is well known, the UNI EN 9100 standard regarding the management of corrective actions requires that: The organization must take action to eliminate the causes of nonconformities in order to prevent their recurrence. Corrective actions must be appropriate to the effects of the nonconformities identified.

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A documented procedure must be established that defines the requirements for:

a) reviewing nonconformities (including customer complaints);

b) identifying the causes of nonconformities;

c) evaluating the need for actions to ensure that nonconformities do not recur;

d) determining and implementing the necessary actions;

e) recording (see clause 4.2.4) the results of the actions taken;

f) review the effectiveness of the corrective actions taken;

g) forward the request for corrective action to the supplier, if it is determined that the supplier is responsible for the nonconformity;

h) take specific measures when corrective actions are not completed on time and/or effectively; and

i) determine the existence of other nonconforming products, based on the causes of nonconformity, and take further action, when required.

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The management of problem-solving and improvement activities involves all company operations within their respective processes and requires the use of appropriate operational tools that allow for monitoring progress through clear indicators of the results achieved.

After defining the basic logical steps common to all activities according to the PDCA (Plan – Do – Check – Act) approach, the problem-solving process is presented, applied to a case study, using the 8D model—now widely adopted in industry—and employing the problem-solving techniques associated with its nine phases:

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0          Reporting the problem and immediately initiating containment actions

1          Formation of the team

2          Description of the problem

3          Action taken (provisional, containment)

4          Root cause analysis

5          Action taken (permanent)

6          Verification of action effectiveness

7          Prevention

8          Thank the Team

 

 

During the course, we will examine the main problem-solving tools that make root cause analysis effective:

·Flowchart

·SIPOC (Supplier, Input, Process, Output, Customer)

·5 Whys

·Brainstorming

·Cause-and-Effect Diagram (Ishikawa)

·Planning and Monitoring of Implementation

·Techniques for validating corrective actions

 

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Target audience: all company departments

Duration: 1 day

Price: €300.00 + VAT

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