Overview ISO 9001:2015
Code: A23
Training description: This course is designed in order to provide a general overview of the fundamentals and requirements of the ISO 9001:2015 standard.
The initial part of the training will focus on the process approach and risk-based thinking impact on the organization.
Afterwards, participants will be driven to a detailed analysis of the ISO 9001:2015 requirements, learning how to implement them in daily activities with the aim of process effectiveness and efficiency.
Training course outline:
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Introduction to ISO 9001:2015 standard: history, stakeholders and targets of the standard in the global scenario
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Context definition and risk-based thinking: introduction to these fundamentals of ISO 9001 standard. Impact of process risks / opportunities evaluation on daily process management activities
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Process approach: definition and classification of company processes. Introduction to the most common mapping tools for process definition, process input / output relationship, process stakeholders, infrastructures and resources, support documents, indicators and performance monitoring
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Understanding and application of ISO 9001:2015 standard: requirements, key-role of the customer needs and expectations, critical issues, impact on the organization processes, process effectiveness and efficiency monitoring, continuous improvement
Who should attend: Department Managers
Length: 2 days (16 hours)
Cost: € 650,00 + Italian VAT (if applicable)
Participants will receive a Plexus Attendance Certificate upon completion.
