The Six Sigma Approach
Code: C29
Objective and content: The management of improvement initiatives involves all business units within their respective processes, requires the use of appropriate management tools, and must be monitored using clear indicators.
Six Sigma originated in the manufacturing sector in the late 1980s as a structured method aimed at reducing variability in production processes and, consequently, improving their performance.
During the second half of the 1990s, Six Sigma exploded onto the global business scene, establishing itself as a methodology of excellence for improving all business processes, both production-related and organizational-management-related.
The methodology involves a five-phase approach, represented by the acronym DMAIC: Define, Measure, Analyze, Improve, and Control.
For each phase, Six Sigma employs specific work techniques and analytical tools.
A key element for the success of a Six Sigma project is a corporate environment that promotes a culture of change and innovation; the course therefore also introduces participants to the fundamental techniques of change management and leadership.
The training program is structured around the five phases of the DMAIC process:
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Introduction: the managerial logic of improvement, process variability, and the Six Sigma approach; the difference between a Six Sigma approach and a problem-solving process.
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Change Management: group dynamics, leadership, and communication.
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Define: identifying opportunities for improvement, describing the process, setting up the Six Sigma project, defining the work team and the project budget.
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Measure: what to measure, how to measure it, and how to present it. The project’s economic analysis. Basic statistical techniques for measuring process variability (SPC, MSA)
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Analyze: Collect and analyze data, stratify, analyze, and identify the root causes of problems, assess the risks of implementing corrective actions, and select the best ones. Cost-benefit analysis. Operational analysis methodologies and tools.
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Improve: plan and optimize the introduction of corrective actions, present and validate proposals, and manage implementation and change.
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Control: the control plan for tracking progress on actions and economic monitoring to quantify benefits. Document management and closing the Six Sigma project.
During the course, participants will be evaluated through group and individual activities, the application of case studies, and a final exam consisting of a written portion and an oral interview.
Those who successfully pass these assessments will be issued a Plexus certificate attesting to their passing of the exam.
If the course is delivered in-house, the program and duration can be tailored to specific company needs, and we can support company staff in the guided application of the theoretical concepts learned in the classroom to a Six Sigma project.
Target Audience: Management and Department Heads
Duration: 5 days
Cost: €1,500.00 + VAT
